есть вещи, которые хочется запомнить, сохраняешь их куда-то в бездну компьютера и благополучно о них забываешь. и вот когда в очередной раз столкнулась с тем, что для "полезных вещей формата А4" на столе уже места нет, решила завести себе блог. и вот одна из первых вещиц.
писала вчера сопроводительное письмо к Деловым Предложениям от моей Торгово-промышленной палаты и закопалась в разного рода формулировках, которые не должны быть откровенной рекламой, чтобы не терять нашего "высокого" статуса общественной национальной организации, но и должны привлекать внимание, вселять доверие. на одном из сайтов набрела на интересную подборку.
38 phrases to avoid in your proposals.
Phrase | Reason to Avoid It |
| We understand | Don’t tell the customer what you understand. Tell them what you will do and how they will benefit. The results will demonstrate that you understand. Even if the customer asks you to show your understanding you should speak in terms of how what you do, provide, or deliver will meet their needs. Understanding should be demonstrated and not claimed. |
| We believe, think, or feel | Who cares? The customer doesn’t care what you think. Take whatever you were about to say and turn it into a positive action and state the benefits to the customer. |
| We intend to | Either you do it, or you don’t. Who cares what your intentions are? |
| We are devoted to | This is just another way of saying you intend to. |
| Our highest priority | This like saying it’s your greatest intention. |
| We hope | That’s like saying you intend to but you’re not sure you’ll be able to. |
| We desire your business | Of course you do! But your proposal should not be about your needs, it should be about the customer’s needs. |
| We are committed | Customers don’t want your commitment, they want results. |
| We are pleased to submit | Of course you are! Does that phrase do anything other than waste the evaluator’s time and attention? |
| We are quality focused | This is another way of stating your intentions. Instead of focusing on quality, deliver it. |
| We will strive, try, or attempt | Customers don’t want you to try, they want you to deliver |
| We will | If it is something that you do (in the present tense) then just do it. |
| We would be honored | This is just another way of saying how you feel and talking about yourself instead of making it about the customer. |
| We can provide | Either you provide it, or you don’t. |
| Our mission is to | This is just another way of stating your intention. |
| We value | Instead of valuing it, deliver it. |
| State-of-the-art | This is overused and not credible. |
| The right choice | Prove it. |
| Uniquely qualified | Prove it. |
| Best of breed/class | Prove it. |
| Premier, world class, world-renowned | Unproveable. Using it is wasting the evaluators attention. |
| Dedicated to | Your dedication is not relevant to whether you have delivered or not. |
| Leading company, leading edge, leading provider, industry leader, pioneers, etc. | Overused and not believable. Don’t damage your credibility by using it. |
| Top-quality | Is there any other kind? |
| Full service | What exactly does that mean and is it credible? |
| Comprehensive solutions | As opposed to? |
| Fast growing | Your ability to take customers' money quickly is not exactly a selling point to the customer. |
| Trustworthy | I don’t know about you, but when I hear a salesperson say that I tend to run away. |
| Customer first | This is not believable. Everyone knows there are limits to what you will do for your customers. Don’t strain your credibility. |
